Tier 3 Managed Services Managed support services for your technology and team

Technology is a major part of keeping your business moving forward—do your systems have the support they need? Whether you’re just implementing a new platform or have used a system for years, Tier 3 Support Services from Alternative will help you get the most from your technology investment.

With extensive experience implementing, customizing, and maintaining Salesforce and Epicor solutions for small and mid-size companies, Alternative can act as a critical extension of your team. Custom Tier 3 Success Plans address the requirements of your most important business processes and ensure your teams and systems are in sync.

Learn more about our full offering of Tier 3 support services below.

Expertise Level

The Tier 3 team understands your systems, industry, and business processes

Personal Support

Truly an extension of your team, Tier 3 can provide application and administrative support

Global Support

Wherever you are, Tier 3 support is able to keep users and systems supported

Consultative Approach

Training-focused support aimed at building stronger users

Tier 3 for Salesforce

Tier 3 Support Services for Salesforce help you keep your Salesforce platform efficient and optimized, as well as offer options for advanced data management and custom development.

Your Salesforce Tier 3 90-Day Success Plan includes:

  • Salesforce Health Check including an overview of structures and processes currently in place and recommendations for improvement
  • 90-Day Salesforce Improvement Strategy and Implementation Plan
  • End user support and training on application best practices
  • Ongoing recommendations based on subsequent Salesforce releases

Key benefits include:

  • Online Self Service Portal for submitting and tracking requests and tickets
  • Designated Account Manager who provides guidance and supports ticket resolution
  • Experienced, certified consultants that deliver continued optimization and improvements
  • Improved end user adoption and more efficient use of your Salesforce investment
  • Monthly report cards that track and measure the performance of your investment and provide an overview of areas requiring training or attention

Tier 3 for Epicor

Tier 3 Support Services for Epicor help you keep your Epicor system up to date and supporting your critical business objectives. In addition to standard technical and application support, Tier 3 Epicor customers have additional support options including: unlimited end user support, Epicor server monitoring and support, on demand technical support, and basic administrative and customization support.

Tier 3 Epicor Support includes the following options:

  • End user application support and problem resolution
  • End user customization support and problem resolution
  • Customization and optimization delivery
  • Network and database administration support
  • Installation of Epicor Service Packs and hotfixes
  • Hardware upgrade review and consultation
  • Quarterly database and health check to assess performance and develop maintenance plan for continued improvement
  • Program and database performance tuning
  • Epicor server performance monitoring
  • Unlimited support

Key benefits include:

  • Online Self Service Portal for submitting and tracking requests and tickets
  • Designated Account Manager who provides guidance and supports ticket resolution
  • Access to the Alternative Answers online knowledge center
  • Membership in a community of Epicor users including over 400 users worldwide
  • Multi-lingual support resources for global companies

Tier 3 For Netsuite

Tier 3 Managed Services for NetSuite provides comprehensive support to keep your NetSuite platform running smoothly, support your users, and help you gain measurable benefit from your system.

Tier 3 Netsuite support includes the following options:

  • User and Security Management
  • Customization of Standard Objects
  • Advanced Reports and Dashboards
  • Business Analytics
  • Data Management
  • End user support and training on best practices

 

Key Benefits Include:

  • A designated Tier 3 for NetSuite account manager familiar with your organization and NetSuite configuration
  • A supporting team made up of expert consultants with deep manufacturing, ERP, and cloud technology experience that understand your business and how to efficiently solve NetSuite ERP issues
  • Support of your entire NetSuite application
  • Reduced NetSuite administration costs so that you can focus resources on your strategic business objectives and growth opportunities
  • A consultative and collaborative approach that aims to empower your users through ongoing training and support
  • 24/7 access to an online support portal
  • Flexible contact options including phone, email, and the online portal

Tier 3 for Epicor Heritage Products

Tier 3 Support Services for Epicor Heritage products ensure you continue to get value and performance from your Epicor investments. Tier 3 support is available for Avante, InfoFlo, Manage 2000, Manfact, and DataFlo customers and provides administrative and end user support to manage the most important ERP functions.

End User and Administrator Support Services for Avante, InfoFlo, Manage 2000, Manfact, and DataFlo

  • Global Support for Admins and End Users
  • Product and Custom Code Support
  • User and Security Management
  • Customization of Standard Objects
  • Advanced Reports and Dashboards
  • Data Management
  • End User Support and Training

Key benefits include:

  • Online Self Service Portal for submitting and tracking requests and tickets
  • Designated Account Manager who provides guidance and supports ticket resolution
  • A consultative and collaborative approach that aims to empower your users through ongoing training and support
  • Monthly report card of help desk requests

Reach Out

Are you a manufacturer ready for the cloud?
Click the link below to learn how Alternative can help bring your company to the next level.

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