Tier3 Support | Help Desk Hours

Normal Business Hours

Monday – Friday 5:00 am – 5:00 pm PST

After Hours

Monday – Friday 5:00 pm – 5:00 am PST

Billed at 1.5 times published rates – resource availability must be arranged in advance. Hours included per Agreement can only be used during normal business hours.

Holidays*

Billed at 2 times published rates – resource availability must be arranged in advance. Hours included per Agreement can only be used during normal business hours.

Notes

* If date falls on a weekend, holiday will be observed as recognized by US federal government

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