Support | Overview
Help Desk
- Provide end user support for base application functionality and administration (not intended to replace implementation consulting).
- Included hours of Help Desk Support per month based on plan and number of licensed users. Additional hours will be billed in 1/2 hour increments.
- Submit and track Epicor Support Issues
System & Database Administration
- Epicor and Progress Service Pack, Patch and Hot Fix installation
- Service Pack and Patch Management Advisory
- Application of licensing updates for additional users and modules
- End User Access Control
- Change Control Management
- Log File Monitoring
- Develop and execute database maintenance plan
- Restore databases as requested
- Database monitoring and optimization
- Database patch and hot fix application
- Performance Tuning
Additional Benefits
- Personalized Support Portal to submit and track requests, scheduled maintenance and administrative tasks
- Monthly Reporting on Support Metrics
- Discounted Rate on following services:
— Reports, Dashboards, BAQ, BPM and Embedded Customization Development
— Remote Implementation Consulting